FAQ's

How can I get directions to the activity location?
You can find the directions to the activity location by checking your voucher for more information on the activity location and tips on how to get there
I have booked an activity but I have not received a confirmation by email. What should I do?
If you have not received your confirmation email, please check your the Spam folder of your email. You can also login to our website, go to the dashboard and bookings history page and see if you can find your booking status there.
How do I know if my booking is confirmed?
If payment has been made, you will receive an email with the voucher attached. You can also check the status in your account page in the website, under Bookings History.
What is you cancellation policy?
The cancellation policy varies on each activities. Please check the cancellation details of the activity to check if you are eligible for a refund.For activities that accept free cancellation, you can cancel the bookings directly if it is within the cancellation timeline, and a full refund will be issued. If it is out of the cancellation policy, a refund will not be provided.Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, etc.), we would offer refunds to customers if relevant proof is provided. Please reach out us via contact page.